Refund & Cancellation Policy

• Duplicate or failed payments are always refunded. If you were charged twice, or paid but Pro was never activated, you get your money back in full.
• Change of mind within 48 hours of your first Pro purchase is refunded in full.
• Otherwise, subscriptions are non-refundable once activated, because access is granted instantly and the plan is used from day one.
• You can cancel any time. Plans do not auto-renew, so cancelling simply means not buying the next period. Your access continues until the paid period ends.

We will issue a full refund if:

• You were charged more than once for the same plan.
• Your payment succeeded but Hajiri Pro was not activated on your account and we could not fix it within 48 hours of you telling us.
• You ask within 48 hours of your first ever Pro purchase and have not used the referral or reward benefits tied to that purchase.
• We discontinue Hajiri Pro before your paid period ends. In that case we refund the unused portion pro-rata.

• Requests made more than 48 hours after purchase, or on a renewal or repeat purchase.
• Partial refunds for unused time when you stop using the app before your plan ends.
• Outages or inaccuracies caused by the NSUT IMS portal being down, slow, or changed. Hajiri depends on IMS, which we do not control. We will always try to fix parsing issues quickly.
• Accounts suspended or terminated for violating our Terms of Service.
• Purchases made with someone else's credentials or through abuse of trials or referrals.

Hajiri Pro plans are one-time purchases for a fixed period and do not auto-renew. There is nothing to cancel: when your period ends, Pro features simply stop until you choose to subscribe again. You will not be charged without starting a new payment yourself.

If a future plan is introduced that does auto-renew, the checkout page will say so clearly and you will be able to turn renewal off from your profile.

1. Message us on WhatsApp support.
2. Include your IMS roll number and the Razorpay payment ID from your payment confirmation.
3. Tell us briefly why you are asking, so we can check eligibility quickly.

We respond to refund requests within 2 working days.

Approved refunds are issued through Razorpay to the original payment method. Razorpay typically completes refunds within 5 to 7 working days, though your bank or UPI app may take a little longer to show it. We cannot refund to a different account or in cash.

We may update this policy. Changes apply to purchases made after the "last updated" date at the top of this page.

Billing questions or problems with a payment? Reach us on WhatsApp support.